Arrow Logo

Global Services

Technical Services

✉ Contact Sales

Simplify IT with Arrow's
Unified Technical Services

One partner for Support, Adoption, and Managed Services

🛡️

24/7 Global Support

Multi-vendor expertise with round-the-clock coverage in 15+ languages

🚀

Seamless Adoption

M&A integration, migrations, and workshops with ongoing support

⚡

Proactive Management

From monitoring to full lifecycle management - we've got you covered

🎯 Solution Mapper

What's Your Biggest IT Challenge?

Select your challenge and we'll recommend the right Arrow service

🎯

Recommended Solution

Description will appear here

🛡️

Support Services

🔥 Hot Prospect

Comprehensive L1-L4 technical support with 24/7 global coverage and multi-vendor expertise.

  • 24/7/365 Global Coverage
  • L1/L2 Helpdesk Support
  • L3/L4 Engineering Support
  • Multi-language Support (15+)
  • Centralized Ticketing System
  • Multi-vendor Expertise (50+)

Key Questions to Ask

  • How many support tickets do you handle monthly?
  • Do you need 24/7 coverage?
  • How many vendors do you support?
  • What's your average resolution time?
🚀

Adoption Services

🟡 Medium Prospect

Project delivery with ongoing support - Arrow stays after the project ends.

  • M&A Integration Services
  • Cloud Migration Projects
  • Data Center Relocation
  • Platform Upgrades
  • Design Thinking Workshops
  • Technical Training Programs

Key Questions to Ask

  • Any M&A activity in next 12 months?
  • Do you have upcoming migrations?
  • What are your team's skill gaps?
  • Need support after project completion?
⚡

Managed Services

🔥 Hot Prospect

Three-tiered approach from monitoring to full lifecycle management.

  • Tier 1: Monitoring & Alerting
  • Tier 2: Monitoring + Remediation
  • Tier 3: Full Lifecycle Management
  • Automated Remediation
  • Capacity Planning
  • Strategic IT Planning

Key Questions to Ask

  • Overwhelmed by night/weekend alerts?
  • Have resources for proactive maintenance?
  • % of time spent on reactive work?
  • Need help with capacity planning?

Arrow watsonx Lab Architecture

Explore our interactive lab environment powered by IBM watsonx

Lab Components

AI/ML Layer
Data Layer
Governance Layer
Infrastructure

Lab Overview

Click on any component to learn about its role in the Arrow Lab environment.

Arrow watsonx Lab Platform
watsonx.governance
watsonx.ai
watsonx.data
Foundation Models
IBM Granite Models
Code, Language, Time Series
Llama 3.x Models
8B, 70B, 405B variants
Mixtral Models
8x7B, 8x22B MoE
watsonx.ai Studio
Prompt Lab | Tuning Studio | Flows Engine | Model Deployment
Data Lakehouse
Iceberg | Parquet | Delta Lake
Query Engine (Presto)
Federated Queries | Multi-source
AI Factsheets
Model Lifecycle
Model Monitoring
Risk Management
Red Hat OpenShift
Container Orchestration | Kubernetes
Compute Node
GPU
GPU
GPU
GPU
Compute Node
GPU
GPU
GPU
GPU
Compute Node
CPU
CPU
CPU
CPU
IBM Cloud | Hybrid Cloud Infrastructure